StatusView Demo

The Find User dialog helps you locate anyone with just a few keystrokes:

Details:

The Find User dialog allows you to find any user in any workgroup by typing the first few letters of their last name. Once you have located the desired user, you can instantly see their current status and message information.

This powerful feature is great for receptionists (especially temporaries!), since they don't have to go searching through all workgroups to find someone quickly. A detailed example appears at the end of this page.

Note the following:

The Find User dialog shows the same information as the In/Out Board, for the selected user only.

If you only wish to know the user's status or phone extension, you can close the dialog when you're done, which leaves your own display undisturbed.

The "Goto" button will close the Find User dialog, and change the In/Out Board display to show the selected user's workgroup. This can be very useful when handling certain types of calls (see example below).

From within the Find User dialog, you can send a message to the found user, or open their Message Box.

Once you have located a user, you can go directly to the Status Change dialog to update their status information.

Here's just one example of what you can do with the Find User dialog:

Suppose you're a new receptionist, or maybe you work for a temporary agency, and today is your third day working at this 50-person company, replacing the regular receptionist who just went on maternity leave. Before leaving, the full-time receptionist had the incredible foresight to spend thirty minutes with you, showing you how to use StatusView.

(Come on now - play the game!)

You answer the phone, and the caller asks for "John Williams", but you haven't yet met anyone by that name. You can't be sure there even is such a person working here. Of course, in trying to convey a professional impression, you certainly don't want to tell the caller this. You could look John's name up on the printed company directory, which then tells you his phone extension, but instead...

You say "one moment please...", and then you open the StatusView Find Dialog quickly by either:

Clicking on this toolbar button

Typing Ctrl/F on the keyboard

Now you start typing "wil". The list jumps to John Williams' name (he's the only person in the company with a last name that begins with "wil"), and you instantly see that he is a member of the "Sales" workgroup, and his phone extension is 233. You also see that he is "Out Sick" until "Tomorrow 8:00 am". You click on the "Goto" button, and your In/Out Board switches to the "Sales" workgroup. Now you can see that there are 5 other people in Sales, and two of them are in the office at the moment.

Now you can:

Tell the caller - "I'm sorry, Mr. Williams is out of the office today. He should be in tomorrow morning after 8."

Ask the caller - "Can anyone else in Sales help you? Both Mary Raymond and Charles Thompson are in today."

The caller responds - "Mary is familar with our account, so I'm sure she can help me."

You point at Mary's name with your mouse, and her phone extension appears in the status bar at the bottom of the In/Out Display.

Now you can close the call with:

Let me transfer you to Ms. Raymond...

Of course, if the caller wished to leave a message for John instead, you could have easily opened the Message Composer and taken the message for John. Either way, StatusView helped you handle the call efficiently, and the caller never realized that it was only your third day on the job.

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